At KTLC Media, we strive to provide high-quality services and ensure customer satisfaction. However, if you are not completely satisfied with your purchase, we offer a refund policy under certain conditions. Please read this policy carefully to understand your rights and our obligations regarding refunds.
1. Eligibility for Refunds
Refunds may be issued under the following circumstances:
- Service Not Rendered: If KTLC Media fails to deliver the agreed-upon service due to unforeseen circumstances.
- Billing Errors: If you were incorrectly charged due to a technical or administrative error.
- Cancellation Within Grace Period: If you cancel a subscription or service within the specified refund window (if applicable).
2. Non-Refundable Services
The following are generally not eligible for refunds:
- Services already rendered or partially completed.
- Digital products or downloadable content that has been accessed.
- Custom or bespoke services that have entered production.
- Subscription fees after the refund period has expired.
3. How to Request a Refund
To request a refund, please contact our customer support team within [X] days of your purchase or service agreement. Provide the following details:
- Your full name and contact information.
- Order or invoice number.
- Reason for the refund request.
Email: [support@ktlcmedia.com]
Phone: [Insert Customer Support Number]
4. Processing Refunds
- Refund requests will be reviewed within [X] business days.
- Approved refunds will be processed using the original payment method within [X] business days.
- Some payment providers may take additional time to reflect the refund in your account.
5. Changes to This Policy
KTLC Media reserves the right to modify this refund policy at any time. Any changes will be posted on this page with an updated revision date.
6. Contact Us
If you have any questions about our refund policy, please reach out to us at:
KTLC Media
[Company Address]
[Email Address]
[Phone Number]
Thank you for choosing KTLC Media!